This did not happen on my wife's MacBook Air because I simply did not bother checking under "Macintosh HD" after installing the supplemental update to 10.8.5.
Because of your post now I have a clear understanding to why the Office 2011 update and several other application updates would not install on my notebook. I like to keep contents directly under "Macintosh HD" on my notebook to a minumun so not thinking too much about it I simply deleted the file and went about my way. After reading you post, I realized that I do remember seeing a file called "mach_kernel" directly under "Macintosh HD". It's funny how things work like a puzzle at times. Thank you for the reply, truly appreciated. After that, I re-ran the Microsoft Update Utility and the Microsoft Office update completed successfully. So, I was able to retrieve the file that I needed from the backup and paste it back into the Macintosh HD folder. But, I didn't.įortunately, I did have a recent Time Machine backup, which I had made shortly after the OS X update. My first clue should have been that the system required my administrative credentials to proceed with the deletion, and I should have stopped there. However, I must admit that in my particular situation, the "problem" was actually with me.Īfter installing the 10.8.5 update, I notice a file in the Macintosh HD folder named "mach_kernel", which I had not seen before, and I assumed it could be deleted without causing any adverse effects to my computer. I agree with you about the "problem" being connected to a recent OS X update, in some way. And, I wanted to share with you and the Support Community in hopes that someone else will benefit too. When you wrote that, "something may have gone wrong with the supplemental update", you caused me to reflect back on something I did (just yesterday), before attempting to update my Microsoft Office product today. You helped me come to a quick and painless resolution to my problem. I just wanted to thank you for your posts to this forum.
In case you want to read up on OS X Recovery This tends to fix any issues there may have been in the installed OS's core structure due to whatever reasons. You are not formatting your system, but are simply re-installing OS X on top of the current installation. Since OS X is already installed, the system should pick that up and all it does is re-install OS X over the current installation without making any changes to your personal files, applications, etc.etc. Once the re-installation finishes, the system should reboot automatically.
I also ran into this on the web looking for a resolution to this issue where someone contacted Microsoft and they were told to contact Apple.
So if you are in this same situation with not being able to update Office for Mac 2011, DO NOT uninstall it. Now, I have no MS Office installed at all and am stuck till there is a fix for this. I did a complete uninstall of Office for Mac 2011 following Microsoft's instructions here: Īfter completely uninstalling Office for Mac 2011, I tried to reinstall it and ran into the same issue. I also went ahead and completely uninstalled Office for Mac 2011 to see if a reinstall would help and still no luck. In both instances I get the same message.
I've tried to install this update (v.14.3.8) via Microsoft Office's built-in "Auto Updater" as well as directly downloading the file and installing it. When trying to update my current version of Office for Mac 2011 (v.14.3.7) to this update I kept getting the following message before even the installation starts: Microsoft released an update (v.14.3.8) for Office for Mac 2011 on. This seems to be caused by either the last supplemental update to OS X (10.8.5) or the firmware update.